Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

 

Monday 26 August

The Practice will be closed on Bank Holiday Monday. For advice and guidance see When we are closed page

Practice Prescribing Policy for Benzodiazepines and Z-drugs

With immediate effect GPs, Nurses, and Pharmacists in Western Vale Family Practice will only prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please see our Practice Policy for more information:

Practice Prescribing Policy for Benzodiazepines and Zdrugs

New Practice Staff

Welcome to Rachel Brace, Practice Pharmacist, Nicci Underhill, Nurse Practitioner and Rachel Guyatt, Mental Health Worker, who have recently joined our Practice Team. They are all very experienced and skilled professionals who will make a positive addition to the Western Vale Family Practice Team.

Veterans

We’re calling on veterans to tell us that they’ve served in the armed forces so that we can best support their care needs. Please see our Veterans page on our website for more info Veterans

 

 

 

 

 

 

 

Booking an Appointment

All our consultations are by appointment only. Appointments with a clinician of your choice can be booked up to four weeks in advance. If your preferred clinician is not available you will be offered an explanation and an alternative.

Alternatively if you need an urgent appointment you should contact the Practice at 8.30am.

Our Reception Team will need to ask you some basic questions about your health, in order to ensure that you get the care you need in the most appropriate and convenient way. All of the Reception Team have been trained to ask such questions and any information you provide will be treated with the utmost confidentiality.

It is important that you inform the Practice as soon as possible if you are unable to attend your appointment, as it will be offered to another patient.

 

On-line Appointments

Using My Health Online (MHOL) you will be able to:

Book, view and cancel an appointment online (you will get confirmation back immediately so there will be no need to re-confirm by telephone)

View a summary of your medical records which will include your current medication, immunisation history and allergies.

Request repeat prescriptions

Update personal information

To register for My Health Online please ask for a registration form at reception, or you can download the form below and return it to the Practice.  You will need to provide identification, preferably photo ID (e.g. driving licence or passport).  When you have done this you will be provided with details of how to set up your account.

Please be assured your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.

If you have any further enquiries please ask at Reception or have a look at the MHOL website and FAQ document below:

MHOL Patient FAQ’s

MHOL Request Form

http://www.myhealthonline-inps2.wales.nhs.uk

If you are having difficulties with your MHOL account please have a look at the following guidance

http://help.visionhealth.co.uk/My_Health_Online_Patient_Help_Centre/Content/Home.htm

Preferences

Patients do have the right to express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. Please advise us  if you have a general preference, so that it can be recorded on your notes. We would always try our best to comply with any reasonable request, where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.

Sensory Loss

Are you or your loved one blind, partially sighted, deaf or hard of hearing?

TELL doctors, nurses,  and other health professionals how you want staff to communicate with you. We will ensure that you are provided with information in an accessible format. Please contact the Practice either by telephone or e-mail admin.w97052@wales.nhs.uk

ASK to receive information in an accessible format including British Sign Language (BSL), large print, audio, electronic or Braille;

SHARE your feedback or formal concerns with us if the information you receive is not accessible to you.

Accessible Information Standard Leaflet with BSL and English

 

 See our sensory loss page for more information

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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