Booking an Appointment
All our consultations are by appointment only. Appointments with a clinician of your choice can be booked up to four weeks in advance. If your preferred clinician is not available you will be offered an explanation and an alternative.
Alternatively if you need an urgent appointment you should contact the Practice at 8.30am.
Our Reception Team will need to ask you some basic questions about your health, in order to ensure that you get the care you need in the most appropriate and convenient way. All of the Reception Team have been trained to ask such questions and any information you provide will be treated with the utmost confidentiality.
It is important that you inform the Practice as soon as possible if you are unable to attend your appointment, as it will be offered to another patient.
Using My Health Online (MHOL) you will be able to:
• Book, view and cancel an appointment online (you will get confirmation back immediately so there will be no need to re-confirm by telephone).
• View a summary of your medical records which will include your current medication, immunisation history and allergies.
• Request repeat prescriptions
• Update personal information
To register for My Health Online please ask for a registration form at reception, or you can download the form below and return it to the Practice. You will need to provide identification, preferably photo ID (e.g. driving licence or passport). When you have done this you will be provided with details of how to set up your account.
Please be assured your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.
If you have any further enquiries please ask at Reception or have a look at the MHOL website and FAQ document below:
If you are having difficulties with your MHOL account please have a look at the following guidance
Patients do have the right to express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. Please advise us if you have a general preference, so that it can be recorded on your notes. We would always try our best to comply with any reasonable request, where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.
Are you or your loved one blind, partially sighted, deaf or hard of hearing?
TELL doctors, nurses, and other health professionals how you want staff to communicate with you. We will ensure that you are provided with information in an accessible format. Please contact the Practice either by telephone or e-mail firstname.lastname@example.org
ASK to receive information in an accessible format including British Sign Language (BSL), large print, audio, electronic or Braille;
SHARE your feedback or formal concerns with us if the information you receive is not accessible to you.