If you have repeat medication on a regular basis, we would ask that you carefully read the slip that is attached to your prescription, as it will contain important information for your attention. It is important that repeat medication is regularly reviewed by a clinician therefore you will be required to attend for regular medication reviews, if your repeat prescription issues are at their maximum your clinician will indicate on your repeat request slip that an appointment is due.
When you are due your next prescription, please bring or post your request to us (this may be done not more than 10 days before your next issue is due).
Please allow us 48 hours to get your prescription ready for you to collect.
The surgery is not open on weekends and Bank Holidays. Please make sure you have a supply of your regular medication during this time. If you do run out and cannot wait until the Practice reopens, please discuss your medication needs with your local Pharmacy or contact the Out of Hours Service on 01446 729562
Please note, we are unable to take requests over the telephone.
On-line Repeat Prescriptions
Using My Health Online (MHOL) you will be able to:
• Book, view and cancel an appointment online (you will get confirmation back immediately so there will be no need to re-confirm by telephone).
• View a summary of your medical records which will include your current medication, immunisation history and allergies.
• Request repeat prescriptions
• Update personal information
To register for My Health on Line please ask for a registration form at reception, or you can download the form below and return it to the Practice. You will need to provide identification, preferably photo ID (e.g. driving license or passport). When you have done this you will be provided with details of how to set up your account. Please be assured your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.
If you have any further enquiries please ask at Reception or have a look at the MHOL website and FAQ document below:
If you are having difficulties with your MHOL account please have a look at the following guidance
New Long Term (Chronic) Condition / Medication Review Process
From 1 October 2019 we are rolling out a new system where patients have a single annual review in the month of their birthday, with the most appropriate member of our practice clinical team.
This “one stop shop” will include a review of any medicines prescribed, as well as any specific checks relating to any long term conditions you may have (eg diabetes, asthma, high blood pressure, etc). Carried out by one of our Practice Pharmacists or Practice Nurses, it is a chance to check that your medicines are the best ones for you. It is also an opportunity to ask any questions you might have about your health or your medications. In the first year this may result in some people being recalled slightly earlier than they were expecting, to allow us to synchronise review dates with months of birth.
You will receive a letter in the month of your Birthday, advising you specifically on the appointment(s) that you need to make for your review and who these should be booked with. We hope that you will find this new process more efficient and convenient.
Practice Prescribing Policy for Benzodiazepines and Z-drugs
With immediate effect GPs, Nurses, and Pharmacists in this practice will prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please see our Practice Policy for more information:
Pregabalin and Gabapentin Prescription Changes
As of 1 April 2019, Pregabalin and Gabapentin (Lyrica, Alzain, Neurontin) have been reclassified as controlled drugs.
Your GP and local pharmacy will ensure you continue to get the medicines you need, but there are some changes to the rules:
Only up to 30 days’ supply is normally allowed on one prescription.
-You must collect medicines from the pharmacy within 28 days of the date on the prescription (which is not always the date the prescription was signed).
-Any medicine ‘owed’ to you by the pharmacy must also be collected by that date.
-All patients will need to request and collect repeat prescriptions each month from their GP practice. It will no longer be possible to get your medicine from the pharmacy using repeat or ‘batch’ dispensing.
-You or your representative will need to sign and show proof of identity at the pharmacy to be able to collect your medicine.
Please remember to order your medicine in good time.