About our Practice
The Doctors and staff at Western Vale Family Practice are proud to offer high standards of patient-centred healthcare. We are a friendly, caring and forward thinking Practice. We provide quality services to a patient population of over 10,800 patients across the Western Vale of Glamorgan. We also undertake the vocational training of General Practitioners and Medical Students.
Our main site, which is also our administration centre, is in the purpose developed Health Centre in Cowbridge and we have branch surgeries in Llantwit Major Health Centre and St Athan.
We offer a range of NHS and private services in the Practice via our multidisciplinary and highly skilled team. We currently have five GP Partners, three Salaried GPs, two Nurse Practitioners, a Practice Nurse, a Nursing Assistant (Carer and Memory Champion), two Practice Pharmacists and a Mental Health worker. We also employ around 20 members of staff across Management, Administrative and Reception areas.
Western Vale Family Practice is a non limited Partnership owned by Drs McGovern, Wilkinson, Coleman, Davies and Cleland.
We are contracted to provide Primary Medical Services by Cardiff and Vale University Health Board. Further details about Primary Medical Services in the area can be obtained from: www.cardiffandvaleuhb.wales.nhs.uk
Please see our downloadable Practice Leaflet which has recently been updated.
You will find a wealth of up to date health-related information across our website. Please have a look around and provide us with feedback if you cant find what you are looking for.
As a Practice we have much to be proud of:
-we will soon be offering a Community Memory clinic and are active participants of Dementia Friendly Cowbridge and will be supporting Dementia Friendly Llantwit Major.
-we have recently been given silver accreditation via the Vale Local Authority for the support we provide Carers.
-we actively support children’s wellbeing in the local community, through sponsorship of kits for the Cowbridge Mini and Junior Rugby Team and the St Athan Saints junior football team.
The GP Practice is the first point of contact for healthcare for most people. The aim is to provide an easily accessible route to care, whatever the patient’s problem. Since we often care for people and their families over extended periods of time, the relationship between patient, the Doctors and staff in the Practice is particularly important. Our staff at all times are expected to behave in accordance with the Practice values, demonstrating commitment to the delivery of a high quality service to our patients. Our values are:
-We Care, Respect and treat our patients and colleagues with Kindness;
-We Trust one another;
-We take Personal Responsibility and act with Honesty.
As a Practice, we aim to ensure that staff are appropriately trained and confident in the work they do and we provide opportunities to continuously learn, develop, gain job satisfaction and reach their full potential.
In return, we ask that patients:
-Mutually Respect the Clinicians and Practice staff. We operate a zero tolerance policy, which means that we have a right to care for others without fear of being verbally or physically abused. We will take action if someone is treated in a threatening, abusive or violent way, this may result in extreme cases in the police being contacted and/or patients being removed from the Practice list
-Take Personal Responsibility to inform the Practice if you or your loved one are unable to attend an appointment, or if there are any changes in personal circumstances which may impact on general health
-Provide Feedback directly to us if you have any helpful comments or suggestions about the practice and the services on offer, so that we can continuously learn and develop. Send us your comments or suggestions. If you would like to raise a concern or make a formal complaint please see Complaints Procedure
For more information please see our Patient Charter