About Our Practice
The Doctors and staff at Western Vale Family Practice are proud to offer the highest standard of patient-centred healthcare. We are a friendly, innovative and high performing Practice, supporting an increasing patient population of over 10,500 patients across the Western Vale of Glamorgan. We also undertake the vocational training of General Practitioners and Medical Students.
Our main site, which is also our administrative centre, is in the purpose developed Health Centre in Cowbridge and we have branch surgeries in Llantwit Major Health Centre and St Athan. We currently have 5 GP Partners, 3 Salaried GPs, 1 Nurse Practitioner, 2 Practice Nurses, 1 Nursing Assistant and employ around 20 members of staff across Management, Administrative and Reception areas.
The GP Practice is the first point of contact for healthcare for most people. The aim is to provide an easily accessible route to care, whatever the patient’s problem. Since we often care for people and their families over extended periods of time, the relationship between patient, the Doctors and staff in the Practice is particularly important. Our staff at all times are expected to behave in accordance with the Practice values, demonstrating commitment to the delivery of a high quality service to our patients. Our values are:
• We Care, Respect and treat our patients and colleagues with Kindness;
• We Trust one another;
• We take Personal Responsibility and act with Honesty.
As a Practice, we aim to ensure that staff are appropriately trained and confident in the work they do and we provide opportunities to continuously learn, develop, gain job satisfaction and reach their full potential.
Please find a link below to our Practice Brochure, which we hope you will find useful and informative.
You will also find a wealth of health-related information across our website. Please have a look around.
Please do take the time to send us some feedback, which is always helpful.
Please only use this form for constructive comments/suggestions about the practice and feedback on how we can improve the information available on this website. If you have a query or a concern regarding your health, please book an appointment to see a member of the Practice Team.
If you would like to raise a concern or make a formal complaint please see http://cowbridgedoctors.com/complaints-procedure/