We aim to offer a range of appointment types to suit individual needs and schedules. These include face to face consultations, consultations over the phone or via video call and the use of the online eConsult platform to communicate directly with the Practice medical team. We strive to ensure you communicate with the most appropriate member of our Practice medical team, which includes doctors, nurse practitioners, practice pharmacists, nurses, physiotherapists and mental health support workers.
We encourage all patients to complete an eConsult as this provides the medical team with the history of your condition and can allow for rapid resolution of your problem, potentially without the need for you to come to the surgery. Once generated, the eConsult request will be responded to by 6.30pm on the next working day. A member of the team will either be able to resolve your problem remotely and email a response, or if that is not possible they will arrange a face to face or video appointment, or they will telephone you. eConsult requests can be made by parents on behalf of their children and will always be responded to with either a phone call, video call or face to face appointment. To create an eConsult click here.
Any photographs uploaded via the eConsult system, usually to aid in the diagnosis of skin conditions, will not be stored by the surgery. A member of the medical team will review the images and when confident that the problem has been diagnosed the images will be permanently deleted.
Photographs showing intimate areas of children (under 18) must not be uploaded.
You are able to pre-book appointments via the My Health Online service (see below for details of how to sign up to this service). These appointments are available for consulting a specific member of the medical team about an ongoing condition or problem. They can be booked up to 4 weeks in advance, and early morning appointments are available specifically for those who are working. These appointments are not suitable for new medical problems.
To register with My Health Online please follow this straightforward process, which does involve several steps:
- Complete the My Health Online registration form by clicking here.
- Within 3 working days you will receive an e-mail from My Health Online with a unique Account ID and Linkage Key.
- Visit the website to complete your registration:
If you are having difficulties registering please use the link: My Health Online - Registration help
Medication & Condition Management Review
As part of our ongoing commitment to your health, we undertake an annual medication review on all patients on repeat medication and with certain ongoing medical conditions such as asthma and diabetes. This is done in the month of your birth, and you should receive a letter or email to invite you to be part of this process.
Depending on the types of medication you are currently taking or your ongoing medical condition, you may be asked to have a blood test and a face to face consultation with the Practice pharmacist or specialist nurse. If you have received a letter asking you to complete this process please click here to go to the Ongoing Conditions Management Page.
If you have not received a letter and just require a medication review to re-authorise your prescription, please click on the link above. The form will be reviewed by one of the Practice pharmacists who will re-authorise your medication or contact you if they require more information.
Urgent Medical Care
If you feel that your medical condition requires attention immediately, please phone the surgery on 01446 772383. Our reception team will need to ask you some basic questions about your health and the nature of the urgent problem in order to ensure that you get the care you need in the most appropriate and convenient way. All of the reception team have been trained to ask such questions, and any information you provide will be treated with the utmost confidence.
If you have a medical emergency, a critical or life threatening problem, please call 999. Here are some examples of an emergency:
- Difficulty in breathing
- A suspected heart attack
- Heavy blood loss
- Serious injury
- Severe burns
- Signs of a stroke
Home Visit Requests
Home visits are generally only available for patients who are housebound because of illness or disability. They will normally only be made in true emergency situations, where, for medical reasons, the patient is unable to attend the surgery.
Please remember the Practice has much better facilities for examining and treating patients at the health centre.
If a home visit is genuinely necessary, please try to telephone reception before 10am, giving as much information as possible regarding the situation and your concern to the reception team.
A member of the Practice team will phone you back either:
- for more information
- to give you telephone advice
- to advise you who will be attending from the Practice clinical team
- or, if deemed necessary, to advise you to contact emergency services.
Mental Health Support Worker Appointments
If you have new or ongoing problems with anxiety, low mood, depression or stress, then please make an appointment to discuss your problems with our mental health support worker. With over 20 years experience working in mental health, our support worker will be able to direct you to counselling and self help services, organise your starting medication if needed, and arrange onwards referral to the mental health community team. With appointments avaiable every day please either contact the surgery on 01446 772383 for an on the day appointment, or pre-book an appointment using the attached form.
If you have a muscle or joint problem why not book an appointment with our community based physiotherapy team rather than with a doctor. Our team of experienced physiotherapists are available daily to see and advise on all muscular and joint problems in adults. They can organise referrals, x-rays, scans and joint injection appointments. With appointments avaiable every day, please either contact the surgery on 01446 772383 if you have an immediate issue for an on the day appointment, or for ongoing or more chronic conditions please pre-book an appointment using the attached form.
GP Trainees/Medical Students
We are a training Practice for both GP trainees (GP registrars) and medical students. On occasions you may be asked whether you mind a medical student observing or a trainee recording the consultation for training purposes. If you object, please say so.
Patients do have the right to express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. Please advise us if you have a general preference so that it can be recorded on your notes. We will always try our best to comply with any reasonable request; where we are unable to do so, you will receive an explanation as to why and you will be given alternative options.
Western Vale Family Practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. A chaperone may be necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.
We only use clinical staff as chaperones, as they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing. Family and friends are not permitted to act as chaperones as they do not have the knowledge required nor have they had the necessary training.
Should you have any questions, please speak to the receptionist or Reception Manager.