Booking an Appointment
All our consultations are by appointment only. These can be booked by telephone, by visiting the surgery, or online (see online appointments below)
Our Reception Team will need to ask you some basic questions about your health, in order to ensure that you get the care you need in the most appropriate and convenient way.
All of the Reception Team have been trained to ask such questions and any information you provide will be treated with the utmost confidentiality.
Appointments with a clinician of your choice can be booked up to four weeks in advance. If your preferred clinician is not available, you will be offered an explanation and an alternative.
Non urgent appointments with members of the multidisciplinary team, are usually available for the Reception team to book one to two weeks ahead, depending on your needs, general demand and time of year.
If you need an urgent appointment you should contact the Practice and the Reception team, will ensure that you get an appointment with the most appropriate person within our multi disciplinary team, based on the information you give them about your illness.
This could be a Nurse Practitioner, Pharmacist, Mental Health worker, Physiotherapist or a Doctor.
The Receptionist may also suggest that it would be more appropriate for you to be seen by a Community Pharmacist, Dentist or Optician.
All children under 16 who are acutely unwell will be offered an appointment on the same day.
Unable to attend your appointment?
It is important that you inform the Practice as soon as possible if you are unable to attend your appointment, as it will be offered to another patient.
Using My Health Online (MHOL) you will be able to:
• Book, view and cancel an appointment online (you will get confirmation back immediately so there will be no need to re-confirm by telephone).
• View a summary of your medical records which will include your current medication, immunisation history and allergies.
• Request repeat prescriptions
• Update personal information
From March 2020 as part of the Access Standards the Practice aims to have 25% of pre-bookable appointments available to patients to book online across the mutli-disciplinary team.
Regstering for MHOL
To register for My Health Online please ask for a registration form at reception, or you can download the form below and return it to the Practice. You will need to provide identification, preferably photo ID (e.g. driving licence or passport). When you have done this you will be provided with details of how to set up your account.
Please be assured your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.
If you have any further enquiries please ask at Reception or have a look at the MHOL website and FAQ document below:
If you are having difficulties with your MHOL account please have a look at the following guidance
A member of the Practice Team may phone you back either:
Patients do have the right to express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. Please advise us if you have a general preference, so that it can be recorded on your notes. We would always try our best to comply with any reasonable request, where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.
GP Trainees/Medical Students
Please note that we are a training practice for both GP Trainees (GP Registrars) and Medical Students. On occasions you may be asked whether you mind a medical student observing or a Trainee recording the consultation for training purposes. If you object please say.