Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

Physiotherapy Service

Patients are now able to book in directly (without needing to see a GP first) with a Physiotherapist and be seen at Cowbridge Health Centre, or Llantwit Major & Coastal Vale Medical Practice (formerly Eryl). This service is for patients age 18+ with Soft tissue injuries, arthritis, joint pain, ligament or muscle injury, spinal pain and sciatica. The physiotherapist can also make recommendations regarding pain relief and fit notes-where appropriate. Please ask one of the Reception Team for more information.

Long Term (Chronic) Condition / Medication Review Process

We have rolled out a new system where patients have a single annual review in the month of their birthday, with the most appropriate member of our practice clinical team.

This “one stop shop” will include a review of any medicines prescribed, as well as any specific checks relating to any long term conditions you may have (eg diabetes, asthma, high blood pressure, etc). Carried out by one of our Practice Pharmacists or Practice Nurses, it is a chance to check that your medicines are the best ones for you. It is also an opportunity to ask any questions you might have about your health or your medications. In the first year, this may result in some people being recalled slightly earlier than they were expecting to allow us to synchronise review dates with months of birth.

You will receive a letter in the month of your Birthday, advising you specifically on the appointment(s) that you need to make for your review and who these should be booked with. We hope that you will find this new process more efficient and convenient.

Veterans

We’re calling on veterans to tell us that they’ve served in the armed forces so that we can best support their care needs. Please see our Veterans page on our website for more info Veterans

 

 

 

 

 

 

 

Booking an Appointment

All our consultations are by appointment only. These can be booked by telephone, by visiting the surgery, or online (see online appointments below)

Our Reception Team will need to ask you some basic questions about your health, in order to ensure that you get the care you need in the most appropriate and convenient way.

All of the Reception Team have been trained to ask such questions and any information you provide will be treated with the utmost confidentiality.

 

Pre-Bookable

Appointments with a clinician of your choice can be booked up to four weeks in advance. If your preferred clinician is not available, you will be offered an explanation and an alternative.

Non urgent appointments with members of the multidisciplinary team, are usually available for the Reception team to book one to two weeks ahead, depending on your needs, general demand and time of year.

 

Urgent Appointments

If you need an urgent appointment  you should contact the Practice and the Reception team, will  ensure that you get an appointment with the most appropriate person within our multi disciplinary team, based on the information you give them about your illness.

This could be a Nurse Practitioner, Pharmacist, Mental Health worker, Physiotherapist or a Doctor.

The Receptionist may also suggest that it would be more appropriate for you to be seen by a Community Pharmacist, Dentist or Optician.

All children under 16 who are acutely unwell will be offered an appointment on the same day.

 

Unable to attend your appointment?

It is important that you inform the Practice as soon as possible if you are unable to attend your appointment, as it will be offered to another patient.

 

On-line Appointments

Using My Health Online (MHOL) you will be able to:

Book, view and cancel an appointment online (you will get confirmation back immediately so there will be no need to re-confirm by telephone)

View a summary of your medical records which will include your current medication, immunisation history and allergies.

Request repeat prescriptions

Update personal information

From March 2020 as part of the Access Standards the Practice aims to have 25% of pre-bookable appointments available to patients to book online across the mutli-disciplinary team.

Regstering for MHOL

To register for My Health Online please ask for a registration form at reception, or you can download the form below and return it to the Practice.  You will need to provide identification, preferably photo ID (e.g. driving licence or passport).  When you have done this you will be provided with details of how to set up your account.

Please be assured your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.

If you have any further enquiries please ask at Reception or have a look at the MHOL website and FAQ document below:

MHOL Patient FAQ’s

MHOL Request Form

http://www.myhealthonline-inps2.wales.nhs.uk

If you are having difficulties with your MHOL account please have a look at the following guidance

http://help.visionhealth.co.uk/My_Health_Online_Patient_Help_Centre/Content/Home.htm

House Visits

Doctor's bag

House visits are generally only available for patients who are housebound because of illness or disability. they will normally only be made in true emergency situations, where for medical reasons the patient is unable to attend the surgery.

Please remember the practice has much better facilities for examining and treating patients at the Health Centre.

If a House visit is genuinely necessary, please try to telephone reception before 10am, giving as much information as possible regarding the situation and your concern to the Reception Team.

member of the Practice Team may phone you back either:

• for more information

• to give you telephone advice

• to advise you who will be attending from the Practice clinical team

• or if deemed necessary, for you to contact Emergency Services

Preferences

Patients do have the right to express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. Please advise us  if you have a general preference, so that it can be recorded on your notes. We would always try our best to comply with any reasonable request, where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.

GP Trainees/Medical Students

Please note that we are a training practice for both GP Trainees (GP Registrars) and Medical Students.  On occasions you may be asked whether you mind a medical student observing  or a Trainee recording the consultation for training purposes.  If you object please say.

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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