Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

 

Practice Prescribing Policy for Benzodiazepines and Z-drugs

With immediate effect GPs, Nurses, and Pharmacists in Western Vale Family Practice will only prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please see our Practice Policy for more information:

Practice Prescribing Policy for Benzodiazepines and Zdrugs

New Practice Staff

Welcome to Rachel Brace, Practice Pharmacist, Nicci Underhill, Nurse Practitioner and Rachel Guyatt, Mental Health Worker, who have recently joined our Practice Team. They are all very experienced and skilled professionals who will make a positive addition to the Western Vale Family Practice Team.

Veterans

We’re calling on veterans to tell us that they’ve served in the armed forces so that we can best support their care needs. Please see our Veterans page on our website for more info Veterans

 

 

 

 

 

 

 

Putting Things Right leaflet – English
Putting Things Right leaflet – Welsh

Audio Putting Things Right leaflet – English


Audio Putting Things Right leaflet – Welsh

 

Providing Feedback/Raising a Concern

If you would like to provide feedback or have a concern about the service you have received from the Doctors, or any of the team working at Western Vale Family Practice, please let us know as soon as possible, by either talking directly to the person involved, asking to speak to one of the Senior Receptionists, Reception Manager, or the Practice Manager. If you would prefer you can complete the comments and suggestion form.

We will:

-Listen to your comments and concerns

-Consider feedback and take appropriate action

-Try and resolve any concerns as quickly as possible

-Put you in contact with the right person to help you further.

 

Formal Complaints

We hope that most problems can be resolved easily and quickly. If your problem cannot be resolved in this way and you wish to make a formal complaint, it should be addressed to:

Mrs Rhian Floyd, Practice Manager
Tel: 01446 772383
Email: rhian.floyd2@wales.nhs.uk

Postal Address:
Cowbridge Health Centre
The Broad Shoard
Cowbridge
CF71 7DA

We will acknowledge your complaint within two working days and aim to have responded within 30 working days. When we look into your complaint, we aim to:

  • Find out what happened and why
  • Make it possible for you to discuss the problem with those concerned (if you would like this)
  • Make sure you receive an apology (where this is appropriate)
  • Identify what we can do to learn from the event and make sure the problem does not happen again.

 

Medical records
We take confidentiality seriously, and it is important for you to know that in order to investigate your concern we may need to access your medical records. If you are not happy with this, then you must inform us immediately. Please be assured that only people immediately dealing with the investigation will be able to look at your notes.

 

Complaining On Behalf Of Someone Else
If you wish to raise a concern or complaint on behalf of a relative or friend, we will listen but we would not be able to share any clinical information with you unless we have the patients consent (if they have capacity).

 

Complaining to the Health Board
If you feel you cannot raise your complaint with us, or if you are dissatisfied with the result of our response. You can contact:

Cardiff and Vale University Health Board Concerns Team
Tel: 029 2074 4095 or 029 2074 3301
Email: concerns@wales.nhs.uk
Website: www.cardiffandvaleuhb.wales.nhs.uk/concerns-complaints

Postal address:

Cardiff and Vale University Health Board Headquarters

University Hospital of Wales (UHW)

Heath Park

Cardiff

CF14 4XW

You can also contact the Public Services Ombudsman if you are not satisfied with our investigation

Tel: 0845 601 0987
Website: www.ombudsman-wales.org.uk

 

Advice and Support
If you wish to speak with someone independent of the Practice, or if you would like support with processing your concern/complaint, you may wish to speak with Cardiff and Vale Community Health Council, who act as the patient watchdog and can guide you through the complaints process.

Tel: 029 20 750112
Email: Cavog.chiefofficer@waleschc.org.uk
Website: www.communityhealthcouncils.org.uk

Postal address:
Community Health Council Offices

Pro-Copy Business Centre (Rear)

Parc Ty Glas

Llanishen

Cardiff

CF14 5DU

 

 

 

 

 

 

 

 

 

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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