Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

Easter Bank Holidays/Weekend – The Practice will remain open for urgent services at Cowbridge Health Centre on Good Friday and Easter Monday. In addition we will be opening on Saturday 11 April and Sunday 12 April, Cowbridge Health Centre between 8.00am-1.15pm. Please telephone the Practice first if you require urgent advice and support during these times. Please do not attend the Practice without being given a prior appointment.

Novel Coronavirus (COVID 19) – advice for patients

If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at

You should only call 111 if the symptom checker advises you to. If your symptoms deteriorate, or you do not improve after 7 days please telephone the surgery.

Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.

For up to date advice please visit











Putting Things Right leaflet – English
Putting Things Right leaflet – Welsh

Audio Putting Things Right leaflet – English

Audio Putting Things Right leaflet – Welsh


Providing Feedback/Raising a Concern

If you would like to provide feedback or have a concern about the service you have received from the Doctors, or any of the team working at Western Vale Family Practice, please let us know as soon as possible, by either talking directly to the person involved, asking to speak to one of the Senior Receptionists, Reception Manager, or the Practice Manager. If you would prefer you can complete the comments and suggestion form.

We will:

-Listen to your comments and concerns

-Consider feedback and take appropriate action

-Try and resolve any concerns as quickly as possible

-Put you in contact with the right person to help you further.


Formal Complaints

We hope that most problems can be resolved easily and quickly. If your problem cannot be resolved in this way and you wish to make a formal complaint, it should be addressed to:

Mrs Rhian Floyd, Practice Manager
Tel: 01446 772383

Postal Address:
Cowbridge Health Centre
The Broad Shoard
CF71 7DA

We will acknowledge your complaint within two working days and aim to have responded within 30 working days. When we look into your complaint, we aim to:

-Find out what happened and why

-Make it possible for you to discuss the problem with those concerned (if you would like this)

-Make sure you receive an apology (where this is appropriate)

-Identify what we can do to learn from the event and make sure the problem does not happen again.


Medical records
We take confidentiality seriously, and it is important for you to know that in order to investigate your concern we may need to access your medical records. If you are not happy with this, then you must inform us immediately. Please be assured that only people immediately dealing with the investigation will be able to look at your notes.


Complaining On Behalf Of Someone Else
If you wish to raise a concern or complaint on behalf of a relative or friend, we will listen but we would not be able to share any clinical information with you unless we have the patients consent (if they have capacity).


Complaining to the Health Board
If you feel you cannot raise your complaint with us, or if you are dissatisfied with the result of our response. You can contact:

Cardiff and Vale University Health Board Concerns Team
Tel: 029 21 836318  or 029 21846340

Postal address:

Cardiff and Vale University Health Board Headquarters

Woodland House

Maes y Coed Rd


CF14 4HH

You can also contact the Public Services Ombudsman if you are not satisfied with our investigation

Tel: 0300 790 0203


Advice and Support
If you wish to speak with someone independent of the Practice, or if you would like support with processing your concern/complaint, you may wish to speak with Cardiff and Vale Community Health Council, who act as the patient watchdog and can guide you through the complaints process.

Tel: 029 20 750112

Postal address:
Community Health Council Offices

Pro-Copy Business Centre (Rear)

Parc Ty Glas



CF14 5DU










Contact Information


Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard


CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan


CF62 4PF

Tel. 011446 751751