Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

Easter

The Practice will be closed on the 19 & 22 April for the Easter Bank Holiday. Please order your prescriptions early. For advice and support during this time please visit When We Are Closed

Carers Panels 7 May & 2 July 2019

Would you like to influence and help shape services and support for unpaid Carers? See the Carers page for information on how.

Pregabalin and Gabapentin Prescriptions

As of 1 April Pregabalin and Gabapentin are to be reclassified as a controlled drugs.  Please see the Prescriptions tab for more information.

Youth Information Page

Have a look at our new youth page and leave us some feedback on what should be included. SeeYouth Information (13-17)

Free NHS Courses in Cowbridge

Do you want to take control of your Pain? Are you living with Diabetes? Free NHS Courses available this Summer with the Education Programme for Patients @ Western Vale Family Practice, Cowbridge. See home page for more info.

Practice Leaflet

We have recently updated our Practice Leaflet. Please see Practice Leaflet

 

 

 

 

 

 

Patient Charter – Rights and Responsibilities

As a patient of the practice you have a right to:

-Be treated as an individual, with courtesy, respect and dignity at all times.

-Be given the names of people involved in your care.

-Be given, under normal circumstances, a routine appointment within two to three weeks. If you require an urgent appointment you will be offered the next available appointment with the most suitably qualified member of the Practice team.

-Express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. We would always try our best to comply with any reasonable request. Where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.

-Be given the reason for any delay in your appointment and have the right to make another appointment.

-Receive advice or action you can take to promote good health.

-Be given the most appropriate care by suitably qualified people.

-Be referred to a consultant, when a clinician feels such a course of action is necessary.

-Choose whether or not to take part in medical research.

-Have access to your health records subject to any limitations in the law.

-Expect a concern or formal complaint to be treated in accordance with NHS guidelines and Practice policy.

-Receive a copy of the practice leaflet on request, or access information from the practice website, which will give you details of all practice services that are available to you.

 

What we expect from you:

-To treat the staff with respect, courtesy and understanding. The Practice operates a zero tolerance policy to any violence or aggression towards our staff see Violence & Aggression

-To attend the surgery instead of requesting a house visit, when at all possible, to gain benefit from facilities available.

-To be on time for an appointment or let us know as soon as possible if you cannot attend.

-To use the Out of Hours and Emergency Services appropriately.

-To provide the Practice with any feedback you have directly and give us the opportunity to respond accordingly.

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 011446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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