Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

Christmas Opening Hours

Please see our Christmas Opening Hours and ensure you order your medication in plenty of time for the Christmas and New Year Bank Holidays.

New Physiotherapy Service

Patients are now able to book in directly (without needing to see a GP first) with a Physiotherapist and be seen at Cowbridge Health Centre, or Llantwit Major & Coastal Vale Medical Practice (formerly Eryl). This service is for patients age 18+ with Soft tissue injuries, arthritis, joint pain, ligament or muscle injury, spinal pain and sciatica. The physiotherapist can also make recommendations regarding pain relief and fit notes-where appropriate. Please ask one of the Reception Team for more information.

Flu Vaccinations

Book your appointment via the Reception Team now. Not sure if you are eligible? See our Flu Vaccinations page.

 

New Long Term (Chronic) Condition / Medication Review Process

We have rolled out a new system where patients have a single annual review in the month of their birthday, with the most appropriate member of our practice clinical team.

This “one stop shop” will include a review of any medicines prescribed, as well as any specific checks relating to any long term conditions you may have (eg diabetes, asthma, high blood pressure, etc). Carried out by one of our Practice Pharmacists or Practice Nurses, it is a chance to check that your medicines are the best ones for you. It is also an opportunity to ask any questions you might have about your health or your medications. In the first year, this may result in some people being recalled slightly earlier than they were expecting to allow us to synchronise review dates with months of birth.

You will receive a letter in the month of your Birthday, advising you specifically on the appointment(s) that you need to make for your review and who these should be booked with. We hope that you will find this new process more efficient and convenient.

Practice Prescribing Policy for Benzodiazepines and Z-drugs

With immediate effect GPs, Nurses, and Pharmacists in Western Vale Family Practice will only prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please see our Practice Policy for more information:

Practice Prescribing Policy for Benzodiazepines and Zdrugs

Veterans

We’re calling on veterans to tell us that they’ve served in the armed forces so that we can best support their care needs. Please see our Veterans page on our website for more info Veterans

 

 

 

 

 

 

 

Patient Charter – Rights and Responsibilities

As a patient of the practice you have a right to:

-Be treated as an individual, with courtesy, respect and dignity at all times.

-Be given the names of people involved in your care.

-Be given, under normal circumstances, a routine appointment within two to three weeks. If you require an urgent appointment you will be offered the next available appointment with the most suitably qualified member of the Practice team.

-Express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. We would always try our best to comply with any reasonable request. Where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.

-Be given the reason for any delay in your appointment and have the right to make another appointment.

-Receive advice or action you can take to promote good health.

-Be given the most appropriate care by suitably qualified people.

-Be referred to a consultant, when a clinician feels such a course of action is necessary.

-Choose whether or not to take part in medical research.

-Have access to your health records subject to any limitations in the law.

-Expect a concern or formal complaint to be treated in accordance with NHS guidelines and Practice policy.

-Receive a copy of the practice leaflet on request, or access information from the practice website, which will give you details of all practice services that are available to you.

 

What we expect from you:

-To treat the staff with respect, courtesy and understanding. The Practice operates a zero tolerance policy to any violence or aggression towards our staff see Violence & Aggression

-To attend the surgery instead of requesting a house visit, when at all possible, to gain benefit from facilities available.

-To be on time for an appointment or let us know as soon as possible if you cannot attend.

-To use the Out of Hours and Emergency Services appropriately.

-To provide the Practice with any feedback you have directly and give us the opportunity to respond accordingly.

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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