Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

Novel Coronavirus (COVID 19) – advice for patients

The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature.

If you live with other people, the entire household should stay at home for 14 days from the day the first person gets symptoms.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.

If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at www.nhsdirect.wales.nhs.uk/COVID19

You should only call 111 if the symptom checker advises you to.

Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.

You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.

For up to date advice please visit phw.nhs.wales/coronavirus

With immediate effect the Practice will only be offering telephone appointments, where the GP or Nurse will then decide whether you need to be seen at the surgery.

 

 

 

 

 

 

 

 

 

Patient Charter – Rights and Responsibilities

As a patient of the practice you have a right to:

-Be treated as an individual, with courtesy, respect and dignity at all times.

-Be given the names of people involved in your care.

-Be given, under normal circumstances, a routine appointment within two to three weeks. If you require an urgent appointment you will be offered the next available appointment with the most suitably qualified member of the Practice team.

-Express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition. We would always try our best to comply with any reasonable request. Where we are unable to comply with your request, you will receive an explanation as to why and will be given alternative options.

-Be given the reason for any delay in your appointment and have the right to make another appointment.

-Receive advice or action you can take to promote good health.

-Be given the most appropriate care by suitably qualified people.

-Be referred to a consultant, when a clinician feels such a course of action is necessary.

-Choose whether or not to take part in medical research.

-Have access to your health records subject to any limitations in the law.

-Expect a concern or formal complaint to be treated in accordance with NHS guidelines and Practice policy.

-Receive a copy of the practice leaflet on request, or access information from the practice website, which will give you details of all practice services that are available to you.

 

What we expect from you:

-To treat the staff with respect, courtesy and understanding. The Practice operates a zero tolerance policy to any violence or aggression towards our staff see Violence & Aggression

-To attend the surgery instead of requesting a house visit, when at all possible, to gain benefit from facilities available.

-To be on time for an appointment or let us know as soon as possible if you cannot attend.

-To use the Out of Hours and Emergency Services appropriately.

-To provide the Practice with any feedback you have directly and give us the opportunity to respond accordingly.

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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