Sensory Loss

Are you or your loved one blind, partially sighted, deaf or hard of hearing?

TELL doctors, nurses and other health professionals how you want staff to communicate with you. We will ensure that you are provided with information in an accessible format. Please contact the Practice either by telephone 01446 772383 or e-mail admin.w97052@wales.nhs.uk

ASK to receive information in an accessible format including British Sign Language (BSL), large print, audio, electronic or Braille;

SHARE your feedback or formal concerns with us if the information you receive is not accessible to you.

 Portable Hearing Loop – There is a portable hearing loop available in all of our sites for patients to use.

 Interpretation Services – There are a range of communication support services available to meet the needs of service users who may have a sensory impairment. These include British Sign Language (BSL), and Deaf blind interpretation. Interpretation and translation services are provided by Wales Interpretation and Translation Services – WITS.  We would be grateful of as much notice as possible if you require an interpreter.

 Further advice, information and support for sensory loss can be sourced from:

*Action on Hearing Loss Cymru (https://www.actiononhearingloss.org.uk/about-us/our-work-across-the-uk/wales/)

*RNIB Cymru (https://www.rnib.org.uk/wales-cymru-1)

*Deafblind Cymru (https://deafblind.org.uk/about-us/deafblind-cymru/)

*Wales Council for the Blind (http://www.wcb-ccd.org.uk/)

*Wales Council for Deaf People (http://www.wcdeaf.org.uk/)

*National Deaf Children’s Society Cymru (https://www.ndcs.org.uk/wales)

 Welsh Ambulance Service

The Welsh Ambulance Service have set up services for those that are deaf and hard of hearing.  Click the link below to find out how you can contact the Welsh Ambulance Service, if there is an emergency.  You can also read about a Medical Information card which can help share important information with ambulance service staff.

http://www.ambulance.wales.nhs.uk/Default.aspx?pageId=230&lan=en

Accessible Information Standard Leaflet with BSL and English