Zero Tolerance to Violence and Aggression
The Practice takes it very seriously if a member of staff or one of the Doctors is treated in a direspectful, abusive or violent way and supports the ‘Zero Tolerance’ campaign that GPs and their staff, have a right to care for others without fear of being attacked or abused.
To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances.
We would respectfully remind patients, that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
In order for the practice to maintain good relations with their patients, we would like to ask all its patients to read and take note of the occasional types of behaviour that would be unacceptable:
-Using bad language or swearing at practice staff
-Any physical violence towards any member of the Practice or other patients, such as pushing or shoving
-Verbal abuse towards the staff in any form including verbally insulting the staff
-Racial abuse and sexual harassment
-Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
-Causing damage/stealing from the Practice’s premises, staff or patients
-Obtaining medication and/or medical services fraudulently.
Removal from the practice list
We operate a zero tolerance policy, which means that we have a right to care for others without fear of being verbally or physically abused. A good Patient-Doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care.
The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice.
We will take any necessary action to protect staff and this may result in extreme cases, in the police being contacted and patients being immediately removed from the Practice list