Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

Novel Coronavirus (COVID 19) – advice for patients

The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature.

If you live with other people, the entire household should stay at home for 14 days from the day the first person gets symptoms.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.

If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at www.nhsdirect.wales.nhs.uk/COVID19

You should only call 111 if the symptom checker advises you to.

Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.

You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.

For up to date advice please visit phw.nhs.wales/coronavirus

With immediate effect the Practice will only be offering telephone appointments, where the GP or Nurse will then decide whether you need to be seen at the surgery.

 

 

 

 

 

 

 

 

 

Zero Tolerance to Violence and Aggression

The Practice takes it very seriously if a member of staff or one of the Doctors is treated in a direspectful, abusive or violent way and supports the  ‘Zero Tolerance’ campaign that GPs and their staff, have a right to care for others without fear of being attacked or abused.

To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances.

We would respectfully remind patients, that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.

 

Unacceptable Behaviour

In order for the practice to maintain good relations with their patients, we would like to ask all its patients to read and take note of the occasional types of behaviour that would be unacceptable:

-Using bad language or swearing at practice staff

-Any physical violence towards any member of the Practice or other patients, such as pushing or shoving

-Verbal abuse towards the staff in any form including verbally insulting the staff

-Racial abuse and sexual harassment

-Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

-Causing damage/stealing from the Practice’s premises, staff or patients

-Obtaining medication and/or medical services fraudulently.

 

Removal from the practice list

We operate a zero tolerance policy, which means that we have a right to care for others without fear of being verbally or physically abused. A good Patient-Doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care.

The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice.

We will take any necessary action to protect staff and this may result in extreme cases, in the police being contacted and patients being immediately removed from the Practice list

 

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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