Cowbridge: 01446 772383

Llantwit Major: 01446 794080

St Athan: 01446 751751

Latest News

New Telephone lines installed -Wednesday 13 November

We will be having new telephone lines installed on Wednesday 13 November, in St Athan and Llantwit. If you have any problems contacting the surgery during this time please telephone Cowbridge on 01446 772383.

New Physiotherapy Service

From Monday 18 November, patients will be able to book in directly (without needing to see a GP first) with a Physiotherapist and be seen at Cowbridge Health Centre, or Llantwit Major & Coastal Vale Medical Practice (formerly Eryl). This service is for patients age 18+ with Soft tissue injuries, arthritis, joint pain, ligament or muscle injury, spinal pain and sciatica. The physiotherapist can also make recommendations regarding pain relief and fit notes-where appropriate. Please ask one of the Reception Team for more information.

Flu Vaccinations

Book your appointment via the Reception Team now. Not sure if you are eligible? See our Flu Vaccinations page.

Vaccinations

Are you up to date with all your NHS vaccinations? View a checklist of the vaccines that are routinely offered to everyone in the UK for free on the NHS, and the ages at which they should ideally be given www.nhsdirect.wales.nhs.uk/LiveWell/Vaccinations

New Long Term (Chronic) Condition / Medication Review Process

From 1 October we are rolling out a new system where patients have a single annual review in the month of their birthday, with the most appropriate member of our practice clinical team.

This “one stop shop” will include a review of any medicines prescribed, as well as any specific checks relating to any long term conditions you may have (eg diabetes, asthma, high blood pressure, etc). Carried out by one of our Practice Pharmacists or Practice Nurses, it is a chance to check that your medicines are the best ones for you. It is also an opportunity to ask any questions you might have about your health or your medications. In the first year, this may result in some people being recalled slightly earlier than they were expecting to allow us to synchronise review dates with months of birth.

You will receive a letter in the month of your Birthday, advising you specifically on the appointment(s) that you need to make for your review and who these should be booked with. We hope that you will find this new process more efficient and convenient.

Practice Prescribing Policy for Benzodiazepines and Z-drugs

With immediate effect GPs, Nurses, and Pharmacists in Western Vale Family Practice will only prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please see our Practice Policy for more information:

Practice Prescribing Policy for Benzodiazepines and Zdrugs

Veterans

We’re calling on veterans to tell us that they’ve served in the armed forces so that we can best support their care needs. Please see our Veterans page on our website for more info Veterans

 

 

 

 

 

 

 

Patient Privacy Notice

Western Vale Family Practice is classed as a Data Controller for the purposes of Data Protection and our registration number in the Data Protection Public Register is Z4830460.

Western Vale Family Practice aims to ensure the highest standard of health care for our patients.  To do this we keep records about you, your health and the care we have provided or plan to provide to you. The following information explains how your personal information is processed and for what purposes it is held.

This Privacy Notice does not provide exhaustive details of all aspect of the collection and use of personal information by the Practice. However, we are happy to provide any additional information or explanation needed.  If you wish to request further information please contact the Practice Manager:

Email:​​ rhian.floyd2@wales.nhs.uk

Letter:​​ Western Vale Family Practice, The Broad Shoard, Cowbridge, CF71 7DA

Telephone: 01446 772383

 

What Information do we hold?

Personal Identifiers and demographic information consisting of such things as your name, date of birth, title, gender
Your family, spouse and partner details
Your contact details including postal address, e-mail address and telephone numbers
Any contact the Practice has had with you such as appointments, letters, summary of telephone conversations
Notes and reports about your health
Details about your treatment and care, including medication
Results of investigations and tests
Relevant information from other health and social care professionals, relatives or those who care for you.

 

How and why do we use this information?

Provide a basis for all health decisions made by care professionals with and for you
Make sure your care is safe and effective
Work effectively with others providing you with care
In order to send you text/email notifications to you about appointment reminders, flu clinics, health promotion information, cancellation of clinics and/or information/changes in service provision. You can opt out of the text/email notification service at any time by completing the Change of Details form available on our website, or ask for a copy from one of the Reception team. Please return this form to the Practice.

We may also use, or share, your information for the following purposes:

Looking after the health of the general public (e.g. measles outbreak)
Making sure that our services can meet patient needs in the future
Auditing Using patient health information to review and improve the quality of healthcare. Patient identifiable information is only used within the practice. Patients have the right to request that their health information is not included in audits
Preparing statistics on NHS performance and activity (where steps will be taken to ensure you cannot be identified)
Investigating concerns, complaints or legal claims
Helping staff to review the care they provide to make sure it is of the highest standards
Training and educating staff
Research approved by the Local Research Ethics Committee.  (If anything to do with the research would involve you personally, you will be contacted to provide consent). Please also see Research and Planning page.

 

Disclosure of Information to Other Health and Social Professionals

We work with a number of other NHS and partner agencies to provide healthcare services to you.  Below is a list of organisations that we may share your information with subject to strict sharing protocols, about how it will be used, with::

  • NHS hospitals, community, out of hours or specialist services
  • Relevant GP Practices
  • Dentists, Opticians and Pharmacies
  • Private Sector Providers (private hospitals, care homes, hospices, contractors providing services to the NHS)
  • Voluntary Sector Providers who are directly involved in your care
  • Ambulance Trust
  • Health and Social Care
  • Police and Fire Services

 

Individual Health Record (IHR)

Health professionals caring for you in Wales will be able to see a summary of important information, such as your current medication, recent tests and allergies. It will save you having to remember this information, help them make important decisions about your care and reduce unnecessary repeat tests and x-rays.

Only NHS staff (e.g. Hospital Doctors, Nurses, Pharmacists, Out of Hours Service Doctors and Nurses), directly involved in your care can see your information and only with your consent.

If you are unconscious, NHS Wales’ staff may look at your IHR without your permission. This is so they can give you the best possible care in an emergency situation.

Strict controls are in place to keep your information safe. Only the people caring for you will be able to look at your IHR and they must ask your permission first. A record will be kept each time your information is looked at and checks will be made to make sure no one is looking at your record when they shouldn’t be.

If you do not want this summarised version of your information to be made available, please complete the IHR Patient Choice Form available on our website, or ask the Reception team for a copy. Please return this form to the Practice.

 

Medicine Management

The Practice may conduct Medicines Management Reviews of medications prescribed to our patients.  This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments.  This service is provided by our clinicians, our employed Pharmacist and Pharmacists provided by Cardiff and Vale University Health Board.

 

Clinical Research

We sometimes participate in clinical research in order to improve current treatments and care. Without research, many treatments and types of care that we receive today wouldn’t be available. We will only disclose anonymised medical data (data that does not disclose any personalised data) without consent. Consent will be obtained for the sharing of any personalised data. See Research and Planning

 

Health Data Collection & Health Observatory

The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, so that it is available each time we see you.

The information recorded about you may also be used for reasons other than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research or studies.

Thus, we are involved in a health observatory based on anonymised patient information. The reasonable security measures and anonymisation processes are in place to comply with the relevant data protection regulations. If you would like to opt out of this data collection scheme, please let your doctor know and your records will not be collected for use for this Observatory. This will not affect your care in any way.

If anything to do with the Observatory or derivate research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published results.

You have a right of access to your health records. If at any time you would like to know more, or have any concerns about how we use your information, please ask reception for more details.

A list of published research using the THIN database is available upon request. Please contact Michelle Page on telephone number 020 7501 7540 or email mailto:info@the-health-improvement-network.co.uk for a copy.

 

How We Keep Your Information Confidential and Secure

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act, General Data Protection Regulations, Human Rights Act, the Common Law of Confidentiality, Health and Social Care Act and the NHS Codes of Confidentiality and Information Security.  Everyone working in, or for the NHS, must use personal information in a secure and confidential way and will have signed a confidentiality agreement as part of their contract of employment.

We will only ever use, or pass on your information if there is a genuine need to do so.  We will not disclose information about you to third parties without your permission unless there are exceptional circumstances, such as when the law requires us to do so.

To protect your confidentiality, we will not normally disclose any medical information about you over the telephone, or by fax, unless we are sure that we are talking to you or have your permission to do so.  This means that we will not disclose information to your family, friends, and colleagues about any medical matters at all,unless we know that we have your consent to do so. Anyone who receives information from us is also under a legal duty to keep it confidential and secure

Please be aware that your information will be accessed by non-clinical Practice staff in order to perform tasks enabling the functioning of the Practice.  These are, but not limited to:

Typing referral letters to Hospital Consultants or allied Health Professionals
Opening letters from hospitals and Consultants
Scanning clinical letters, radiology reports and any other documents not available in electronic format
Photocopying or printing documents for referral to Consultants
Handling, printing, photocopying and postage of medico legal and life assurance reports and other associated documents

All persons working for, or within the Practice receive training in relation to Data Protection and Confidentiality and are required to sign a confidentiality agreement, that explicitly makes clear their duties in relation to personal health information and the consequences of breaching that duty.

 

Data Retention

We will only ever hold your data in accordance with the law and specific guidance in relation to retention periods.

 

Right of Access to Your Health Information

As part of Data Protection you have a number of rights including:

Being able to request access to view or obtain copies of what information the Practice holds about you. This is known as a Subject Access Request
You also have the right to have information about you amended should it be inaccurate.

If you want to see or receive information that the Practice holds about you:

You will need to make a request to the Practice ideally via a Subject Access Requests Forms (SARs) form. Hard copies can be obtained via the Reception team.
We are required to respond to your request within one month
You will need to give us adequate information (e.g.  full name, address, date of birth, NHS Number etc, proof of identity) to enable us to identify you and provide the correct information.

 

 

Who Else May Ask to Access Your Information

The Court can insist that we disclose medical records to them;
Solicitors often ask for medical reports.  We will require your signed consent for us to disclose information.  We will not normally release details about other people that are contained in your records (e.g. wife, children parents etc.) unless we also have their consent;

Social ServicesThe Benefits Agency and others may require medical reports on you from time to time.  We will need your signed consent to provide information to them;

Life Assurance Companies/Employers/Occupational Health Doctorsfrequently ask for medical reports on individuals.  These are always accompanied by your signed consent form.  

We will only disclose the relevant medical information as per your consent. You have the right, should you request it, to see reports prepared for Insurance Companies, employers or Occupational Health Doctors, before they are sent.

Sharing Your Information without Consent

We will normally ask you for your consent, but there are times when we may be required by law to share your information without your consent, for example:

Where there is a serious risk of harm or abuse to you or other people
Where a serious crime, such as assault, is being investigated or where it could be prevented
Where we encounter infectious diseases that may endanger the safety of others, such as meningitis or measles (but not sensitive information such as HIV/AIDS)
Where a formal Court Order has been issued
Where there is a legal requirement, e.g. if you had committed a Road Traffic Offence

Concerns about Sharing Your Information

If you have any concerns about how we use, or share your information please contact the Practice Manager:

Email: ​​rhian.floyd2@wales.nhs.uk
Letter:​​ Western Vale Family Practice, The Broad Shoard, Cowbridge, CF71 7DA
Telephone: 01446 772383

If you remain unhappy with the Practice’s response, you can complain to the Information Commissioner’s Office www.ico.gov.uk

Change of Details

It is important that you tell us if any of your details such as your name, address or telephone number has changed or if any of your details such as date of birth is incorrect in order for this to be amended.  

You have a responsibility to inform us of any changes so our records are kept accurate and up to date at all times. Change of Details form is available on our website, or ask for a copy from one of the Reception team.

Download Forms Here:

Change of Details form
IHR Patient Choice Form
My Health On Line application forms
Subject Access Requests Forms (SARs)

Contact Information

Cowbridge

Western Vale Family Practice

Cowbridge Health Centre

The Broad Shoard

Cowbridge

CF71 7DA

Tel. 01446 772383

Llantwit Major

The Clinic

Boverton Road

Llantwit Major

CF61 1XZ

Tel. 01446 794080

St Athan

The Surgery

The Square

St Athan

Barry

CF62 4PF

Tel. 011446 751751

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