– NEW OPTIONS
Our telephone welcome message has now changed. We have done this to meet the new contractual Access standards from Welsh Government, which they believe will improve patient access to GP Practices.
This mandatory change now gives an opportunity for you to hear the main Reception message in both English and Welsh.
The initial message will give you options to speak to members of our Administration team, or the main Reception Team.
It is important that you listen to the message carefully and only select options 1-3 if they are applicable to your call. Please stay on the line if you need to speak to the Reception team.
As a Practice we receive nearly 300 calls a day and we are considering very carefully how we manage this volume of calls, to ensure we continue to provide you with quality advice and support whilst meeting these new access standards.
Please be patient with us during this time.
If you you are concerned about Coronavirus, please see the guidance issued from Public Health www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
Please do not visit the Practice. Stay indoors and call NHS 111 for advice.
Did you know you can access the Vale Minor Eye Condition Service free of charge and without a referral? See Eye Care
Patients are now able to book in directly (without needing to see a GP first) with a Physiotherapist and be seen at Cowbridge Health Centre, or Llantwit Major & Coastal Vale Medical Practice (formerly Eryl). This service is for patients age 18+ with Soft tissue injuries, arthritis, joint pain, ligament or muscle injury, spinal pain and sciatica. The physiotherapist can also make recommendations regarding pain relief and fit notes-where appropriate. Please ask one of the Reception Team for more information.