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Welcome to Western Vale Family Practice

'Your Family is our Practice'

We are a friendly, caring and forward thinking Practice. We provide healthcare to a patient population of over 12,300 patients across the Western Vale of Glamorgan. We also undertake the vocational training of General Practitioners, Pharmacists and Medical Students.

Our main site, which is also our administration centre, is in the purpose- developed Health Centre in Cowbridge, and we have branch surgeries in Llantwit Major Health Centre and St Athan surgery (see Practice locations).

Partnership
Western Vale Family Practice is a non-limited Partnership owned by Drs McGovern, Wilkinson, Coleman, Davies, Cleland and Morris.

For information about our mutidisciplinary team see our team

Contract
We are contracted to provide Primary Medical Services by Cardiff and Vale University Health Board. Further details about Primary Medical Services in the area can be obtained from:
www.cardiffandvaleuhb.wales.nhs.uk

Community Support

  • Carers - As a Practice we actively engage with the local community and support local initiatives and events. We were the first Practice across the Vale of Glamorgan to have been awarded Silver Accreditation by the Vale Local Authority for the support and advice we provide to Carers
  • Dementia- We are very involved with Dementia Friendly Cowbridge and the development of Dementia services for Western Vale residents
  • Physical Activity -  In order to support and promote the importance of physical activity amongst the young, the Practice is also very proud to have sponsored playing kits for the Cowbridge Rugby Mini and Junior Team, St Athan Saints mini football team and Llantwit Major girls team.
 
Western Vale Family Practice Zero Tolerance reminder
 
Unfortunately, our staff members have recently been subjected to aggressive and unreasonable behaviour from some patients.
This is not at all acceptable, and we ask our patients to treat all of our members of staff with the same level of respect you would expect to receive.
Our receptionists are here to help guide you to the most appropriate healthcare professional to address your needs, this may not always be a GP and may not be immediate.
 
We operate a zero-tolerance policy at Western Vale Family Practice and any abusive conduct towards our colleagues, such as shouting, swearing, threatening and unreasonable behaviour will not be tolerated.
 
Any patient behaving in such a way will be asked to leave the premises and may receive a written warning and/or be subsequently removed from our patient list.
 
Our members of staff also reserve the right to contact the police in response to threatening and violent behaviour.
 
We thank you for your understanding and cooperation and would encourage you to continue to work with us rather than against us, at this time of unprecedented pressure on our services.
 
Many thanks

Health & Care Award Nomination

Western Vale Family Practice are super proud of our team being nominated directly by a patient for GP Practice of the year.

We were shortlisted as one of three finalists by South Wales Health & Care Awards , based on these kind words:

'The staff are always so friendly, even when things were extremely stressful and unpredictable. I never had an issue speaking to someone and then accessing care with appropriate PPE.

The doctors are compassionate and understanding, and I always feel listened to. I never felt that my GP was inaccessible during Covid and have no complaints at all regarding the service as a whole.

I fully appreciate the difficulties of the last few years. The surgery is amazing.'

This has hugely boosted our team morale and reassured us about our values and strengths.

We know the healthcare system is under immense pressure and there are always ways we can and will strive to improve, but we will take this nomination and the lovely feedback we receive every day, as a positive sign - thank you from everyone at Western Vale Family Practice!

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