Help Us Help You
Based on the information you provide to the Reception team, we will ensure that you are directed to the most appropriate member of our Practice team, which includes doctors, nurse practitioners, practice pharmacists, practice nurses, physiotherapists and mental health support workers.
If appropriate you may be signposted to a local Community Pharmacy, Dentist or Optomertrist.
We aim to offer a range of appointment types to suit urgency and individual needs. These include:
- face to face appointments
- telephone appointments
If your appointment request is deemed as urgent (as per the information given to the Receptionist and the training they have been provided), then you will be offered an appointment with the most appropriate member of our clinical team that day. This may be via telephone or face to face as per need/preference/available appointments.
If there are no appointments available for that day, your urgent request will be passed to a member of the clinical team to assess and advise when you need to be seen and by whom.
If you have a non urgent or ongoing concern, in order to ensure continuity of care, you will be offered a pre bookable appointment with the member of the clinical team who has previously been supporting you (where possible), appointments are availabl up to four weeks in advance.
GP Trainees/Medical Students
We are a training Practice for GP trainees (GP Registrars) medical students and trainee Pharmacists. On occasions you may be asked whether you mind a student observing or a trainee recording the consultation for training purposes. If you object, please say so.
Patients do have the right to express a preference to receive services from a particular clinician either generally, or in relation to any particular service/condition for ongoing care.
Please advise us if you have a general preference so that it can be recorded on your notes. We will always try our best to comply with any reasonable request for ongoing care; where we are unable to do so, you will receive an explanation as to why and you will be given alternative options.
We cannot accommodate preferences where you request for an appointment is deemed as urgent for that day. In this situation, you will be given an appointment with the most appropriate clinician in our team dependent on your condition and availability of appointments.
Western Vale Family Practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. A chaperone may be necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.
We only use clinical staff as chaperones, as they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing. Family and friends are not permitted to act as chaperones as they do not have the knowledge required nor have they had the necessary training.
Should you have any questions, please speak to the receptionist or Reception Manager.